Keep Your Users in the Loop with Better Incident Communication

When systems go down, clear communication isn't just nice to have—it's essential for maintaining trust. This SaaS Status Page & Incident Communication Feedback Form helps you understand how well you're keeping users informed during incidents, outages, and scheduled maintenance.

Built for SaaS Teams Who Care About Transparency

Whether you're running a startup scaling fast or an established platform serving thousands of customers, this template helps you collect actionable feedback on:

• Update frequency during incidents and how often users want to hear from you
• Technical detail levels that match different audience needs (developers vs. business users)
• Notification channel preferences across email, SMS, Slack, webhooks and more
• Status page usability and what information matters most during downtime
• Incident communication quality including clarity, timeliness and completeness

Design a Communication Strategy Your Users Actually Want

Use the insights from this form to refine your incident response playbook. Learn which notification channels your users prefer, how technical your updates should be, and whether you're updating too often (or not enough). The feedback helps you balance transparency with noise, so users stay informed without feeling overwhelmed.

Automate Your Feedback Loop with Stepper

Connect this form to Stepper to automatically route technical feedback to your engineering team, create tickets for feature requests in Linear or Jira, and alert your customer success team when users report dissatisfaction. Keep the feedback flowing and ensure every insight lands with the right team member.

Built with Paperform's doc-style editor, you can match this template to your brand, embed it directly in your status page or help center, and analyze responses with AI-powered insights. Start improving your incident communications today.