Print Shop Customer Feedback Form

Improve Your Print Shop with Customer Feedback

Running a successful print shop means delivering exceptional quality and service every time. This Print Shop Customer Feedback Form helps you capture detailed insights from your customers about their printing experience—from file submission to final delivery.

Whether you're running a quick print shop, commercial printing operation, or design-focused print studio, understanding your customers' experience with print quality, color accuracy, turnaround times, and customer service is essential for building loyalty and improving operations.

Why Print Shops Need Dedicated Feedback Forms

Print customers have specific expectations around quality and precision. Generic feedback forms miss the nuances that matter most in the printing industry—ink saturation, paper stock satisfaction, color matching, trimming accuracy, and deadline reliability. This template is built specifically for print businesses to capture the metrics that drive improvement.

Use this form to:

• Monitor print quality across different jobs, equipment, and operators
• Track color accuracy and identify calibration or workflow issues
• Measure order fulfillment speed against customer expectations
• Identify service gaps in communication, file handling, or delivery
• Build social proof by collecting testimonials from satisfied customers

Streamline Feedback Collection with Paperform

This print shop feedback form is designed to work seamlessly in your existing customer journey. Embed it in post-order confirmation emails, link to it from invoices, display a QR code at your counter, or send it via SMS after pickup or delivery.

With Paperform's conditional logic, you can show follow-up questions only when customers report issues—giving you detailed context when you need it most without overwhelming happy customers. Rating fields and scale questions make it quick for busy customers to respond, while open text fields capture rich qualitative feedback.

All responses automatically flow into your dashboard where you can use AI Insights to spot trends, identify recurring issues, and turn feedback into actionable improvements. Export data to Google Sheets or connect to your CRM via Stepper (stepper.io) to trigger follow-up workflows—like sending a personal thank-you to promoters or flagging quality issues for your production team.

Built for Print Professionals Who Care About Quality

This template is ideal for quick print shops, commercial printers, digital print studios, screen printing businesses, large format printers, and print-on-demand services. Whether you're serving local businesses, designers, or retail customers, consistent feedback helps you maintain high standards and stand out in a competitive market.

Start collecting feedback that actually improves your print shop operations—with a form that's as professional as the work you produce.