Massage Therapy Service Feedback Form

Professional Massage Therapy Feedback That Helps You Improve

Whether you run a spa, wellness center, or independent massage practice, understanding your clients' experience is essential to building trust, refining your approach, and growing your reputation. This Massage Therapy Service Feedback Form gives your clients an easy, thoughtful way to share their honest opinions on technique, comfort, atmosphere, and service quality—so you can keep delivering the healing touch they need.

Built for massage therapists and wellness professionals

This template is designed specifically for massage therapists, spa managers, and wellness business owners who want actionable feedback without overwhelming their clients. It covers the details that matter most: whether the pressure was right, if the technique addressed their needs, how welcoming the space felt, and whether they'd return or recommend your services.

Use Paperform's doc-style editor to adjust questions, add your branding, include images of your space, and customize the success message to thank clients and encourage rebooking. The form works beautifully on mobile, so clients can fill it out right after their session or later at home.

Turn feedback into better client experiences

Collecting feedback is only valuable if you can act on it. With Paperform's native integrations, you can automatically send responses to Google Sheets, Airtable, or your CRM to track trends over time. Use AI Insights to quickly summarize dozens of responses and spot patterns—like recurring mentions of room temperature, music volume, or therapist communication style.

Want to go further? Connect this form to Stepper to automate follow-ups: send a thank-you email to satisfied clients, trigger a manager review for lower ratings, or add high-scoring clients to a VIP list for special offers.

Why massage therapists and spa owners choose Paperform

Paperform is trusted by wellness professionals worldwide because it's flexible, beautiful, and powerful—without needing a developer. You get on-brand forms that reflect the calm, professional vibe of your practice, built-in payment and booking tools for upsells or rebooking, and the ability to integrate with the tools you already use to manage your business. Plus, with SOC 2 Type II compliance, your clients' sensitive feedback stays secure and private.