Lost Library Card Replacement Request Form

Managing lost or damaged library cards shouldn't mean hours of manual paperwork and back-and-forth emails. This Lost Library Card Replacement Request Form streamlines the entire replacement process for public libraries, academic institutions, and community learning centers—combining ID verification, security checks, and payment collection into one seamless online experience.

Libraries today serve diverse communities with tight budgets and lean teams. Whether you're a branch librarian, library administrator, or circulation manager, this template helps you process replacement requests faster, reduce front-desk congestion, and maintain secure account verification—all without adding complexity to your patrons' experience.

The form walks users through personal verification using their existing library information and government ID, includes customizable security questions to confirm account ownership, and accepts payment for replacement fees directly via integrated payment processing. Conditional logic ensures that only verified patrons can complete the request, while automatic email confirmations keep everyone informed about pickup dates and locations.

For libraries looking to automate even further, connect this form to Stepper to trigger follow-up workflows—update your library management system, notify staff when a new card is ready for pickup, send reminder emails, or flag accounts with multiple lost cards for review. You can also integrate with tools like Google Sheets, Airtable, or your existing ILS (Integrated Library System) to keep patron records synchronized across platforms.

Whether you're managing a single branch or coordinating across a district-wide system, this template gives you a professional, secure, and user-friendly way to handle one of the most common circulation desk requests—freeing up your team to focus on programming, collections, and community engagement instead of paperwork.