Legal Service Client Satisfaction Survey

Professional Client Satisfaction Survey for Law Firms

Understanding client satisfaction is critical for legal practices that want to improve service delivery, build stronger client relationships, and grow through referrals. This Legal Service Client Satisfaction Survey template gives law firms a structured, professional way to gather meaningful feedback from clients after case closure or at key milestones.

What makes this template valuable for legal practices

This survey covers the metrics that matter most to legal service quality: attorney responsiveness, outcome satisfaction, communication clarity, billing transparency, and perceived value. By collecting structured feedback across these dimensions, your firm can identify strengths to highlight and areas that need improvement—whether that's faster response times, clearer billing explanations, or more proactive case updates.

The template uses a mix of rating scales, multiple-choice questions, and open-ended feedback fields to capture both quantitative scores and qualitative insights. This combination makes it easy to spot trends across multiple clients while also understanding the specific experiences that drive satisfaction or dissatisfaction.

Built for professional legal practices

Designed with a clean, professional aesthetic that reflects the gravitas of legal services, this form can be sent via email after case conclusion, embedded in your client portal, or shared as part of your ongoing client relationship management process. Conditional logic ensures clients only see follow-up questions relevant to their responses, keeping the survey focused and respectful of their time.

Turn feedback into action with Paperform and Stepper

Once responses come in, you can use Stepper to automatically route feedback based on satisfaction scores. For example, highly satisfied clients can trigger a request for a testimonial or online review, while lower scores can alert your client relations team to follow up personally. You can also sync responses to your CRM, create summary reports in Google Sheets or Airtable, and trigger Slack notifications when urgent issues are flagged.

This template helps law firms move beyond informal check-ins and build a repeatable, data-driven approach to client satisfaction—one that supports better service, stronger retention, and a reputation built on real client outcomes.