INFONAVIT Housing Credit Complaint Form

File Your INFONAVIT Housing Credit Complaint

The Instituto del Fondo Nacional de la Vivienda para los Trabajadores (INFONAVIT) provides essential housing credit services to Mexican workers, but sometimes issues arise with loan processing, payment allocations, or credit management. This INFONAVIT Housing Credit Complaint Form helps workers formally document and submit complaints about their housing credits, ensuring your concerns are properly recorded and addressed according to Mexican labor and housing regulations.

Common INFONAVIT Complaints This Form Addresses

Workers use this complaint form to report issues including incorrect payment applications, delays in loan processing, disputes over credit balances, problems with employer contributions, difficulties accessing loan information, issues with property appraisals, and concerns about foreclosure proceedings. Whether you're experiencing payment discrepancies, administrative errors, or believe your worker rights under the Ley del Instituto del Fondo Nacional de la Vivienda para los Trabajadores have been violated, this form provides a structured way to present your case.

How This Form Protects Your Rights

Under Mexican law, INFONAVIT beneficiaries have specific rights including transparent credit management, accurate payment processing, timely resolution of disputes, and access to their credit information. This complaint form ensures you document all relevant details—your INFONAVIT credit number, NSS (Número de Seguridad Social), RFC, employer information, and specific complaint details—creating a formal record that can support resolution through INFONAVIT's complaint channels or, if necessary, escalation to CONDUSEF (Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros).

Streamline Complaint Processing with Paperform

Built for workers, labor advocates, and legal professionals in Mexico, Paperform makes it simple to collect structured complaint information that meets Mexican regulatory requirements. The form's conditional logic adapts based on the type of complaint, gathering specific details for loan issues versus payment disputes versus worker rights violations. Once submitted, you can use Stepper (stepper.io) to automatically route complaints to the appropriate department, send confirmation emails with case numbers, update tracking spreadsheets, and trigger follow-up workflows to ensure no complaint falls through the cracks. For cases requiring formal documentation or authorization, integrate Papersign (papersign.com) to collect secure electronic signatures on complaint forms and supporting declarations.

Whether you're a worker filing an individual complaint, a union representative assisting members, or a legal advisor managing multiple INFONAVIT cases, this template provides a professional, compliant starting point that respects the complexity of Mexican housing credit regulations while remaining accessible to workers exercising their rights.