Hotel Lost and Found Item Report Form

Hotels handle dozens of lost and found items every week—from phones and wallets to jewelry and chargers. Without a clear system, items get misplaced, guests leave frustrated, and staff waste hours tracking down belongings through scattered notes and emails.

This Hotel Lost and Found Item Report Form gives your property a centralized, professional process for logging every item found on-site, matching it to the right guest, and coordinating swift returns. Whether you manage a boutique inn or a full-service resort, this template helps you deliver exceptional guest service even after checkout.

How hotels use this template

Housekeeping and front desk teams can quickly log found items with photos, descriptions, location details and timestamps—creating a searchable digital inventory that replaces clipboards and lost-item binders. Guests can be matched by name, room number or contact details, and you can capture preferences for pickup, courier or shipping directly in the form.

Guest services and operations managers gain visibility over all found items, response times and return logistics without digging through spreadsheets or email threads. Each submission can trigger notifications to the right department, sync with your PMS or CRM, and keep a clean audit trail for accountability and compliance.

Automate returns with Stepper

Connect this form to Stepper to turn each lost item report into an automated guest recovery workflow. Send personalized emails with item photos, offer self-service return options, generate shipping labels through your courier API, update your PMS when items are claimed, and escalate unclaimed items to donation or disposal after a set period—all without manual coordination.

Build trust and exceed expectations

Lost items are high-emotion moments. A fast, transparent return process shows guests you care about the details and turns a potential frustration into a loyalty-building experience. This template helps you deliver that level of service with minimal friction for your team.

Paperform's hospitality templates are trusted by hotels, resorts and vacation rental operators worldwide. With built-in photo uploads, conditional logic, payment options for shipping costs, and seamless integrations with your property management stack, you can manage lost and found like a world-class operation—no custom development required.