Hotel Guest Service Request Form

Streamline Guest Services with a Hotel Service Request Form

Guest satisfaction starts with responsive service. A well-designed hotel guest service request form ensures every need—from extra towels to urgent maintenance—is captured, prioritized, and routed to the right team member instantly.

Why hotels need a digital service request form

Traditional phone calls and front desk visits create bottlenecks during peak hours and leave no audit trail. A digital service request form built with Paperform gives your hotel:

• 24/7 accessibility: Guests can submit requests any time from their room or mobile device
• Automatic routing: Use conditional logic to notify housekeeping, maintenance, or concierge based on request type
• Priority handling: Urgency levels help staff triage urgent issues like broken locks or temperature problems first
• Better tracking: Every request is logged with timestamps, room numbers, and guest details for follow-up and quality assurance
• Reduced front desk traffic: Free up staff to focus on check-ins and guest interactions rather than fielding service calls

Automate follow-ups and improve response times

With Stepper, you can turn each service request into a complete workflow. Automatically create tasks in your property management system, send confirmation messages to guests, notify the right department via SMS or Slack, and even trigger follow-up satisfaction surveys once the request is marked complete. This keeps your team coordinated and guests informed without manual handoffs.

Built for boutique hotels, resorts, and hospitality brands

Whether you're managing a boutique property, a resort with hundreds of rooms, or a chain of hotels, Paperform's hotel service request template scales with you. Customize request types for your amenities, adjust urgency settings to match your service standards, and embed the form on guest portals, in-room tablets, or send via QR code for contactless service.

With Paperform, you'll reduce response times, increase guest satisfaction scores, and maintain a professional brand experience from check-in to check-out.