Hotel Guest Complaint Form

When you're running a hotel, guest satisfaction is everything. A single unresolved complaint can turn into a negative review that impacts your bookings for months. That's why having a quick, accessible way for guests to report issues—and for your team to respond fast—is essential.

This Hotel Guest Complaint Form is designed specifically for hospitality teams who need to track guest concerns in real time and route them to the right department instantly. Whether it's a housekeeping issue, a broken amenity, a noise complaint, or an urgent maintenance request, this form captures all the details your team needs to deliver fast, professional service.

Paperform makes it easy to embed this form on your guest portal, share it via QR code in rooms, or send it by SMS or email. Submissions can automatically notify your front desk, housekeeping manager, or maintenance team via Slack, email, or SMS—so nothing falls through the cracks.

Need to take it further? Use Stepper to create automated workflows that assign tasks based on complaint type, escalate urgent issues to managers, log everything in your property management system, and even send follow-up messages to guests once their issue is resolved. You can also integrate with tools like Airtable, Google Sheets, or your CRM to keep a full audit trail of guest feedback and response times.

This form is fully customizable to match your hotel's branding, and it's mobile-optimized so guests can report issues from their phone in seconds. With Paperform's conditional logic, you can show or hide follow-up questions based on the type of complaint—keeping the experience smooth and relevant.

Trusted by hotels, resorts, and hospitality teams worldwide, this template helps you turn complaints into opportunities to impress your guests with fast, thoughtful service.