HOA Resident Satisfaction Survey

Running a successful homeowners association means staying in tune with resident needs and concerns. This HOA Resident Satisfaction Survey template helps boards gather meaningful feedback on the areas that matter most to your community members—from maintenance quality and board communication to rule enforcement and amenity satisfaction.

Whether you manage a small neighborhood or a large residential community, understanding resident sentiment is essential for making informed decisions, allocating resources effectively, and building trust between the board and homeowners. This template covers key satisfaction drivers including board responsiveness, maintenance standards, financial transparency, and the fairness of rule enforcement.

Paperform makes it easy to customize this survey to match your community's brand and specific needs. Add your HOA logo, adjust colors to match your community identity, and modify questions to address your unique priorities—all without any coding required. The doc-style editor lets you add context, images of community improvements, or explanatory text wherever needed.

Once responses start coming in, use Paperform's AI Insights to automatically summarize feedback, identify common themes, and spot emerging issues before they become major concerns. Export data to Google Sheets or connect to your communication tools to keep board members informed in real-time.

For HOA boards looking to streamline operations further, integrate this survey with Stepper workflows to automatically route urgent concerns to the appropriate committee members, trigger follow-up actions based on satisfaction scores, or generate quarterly board reports without manual data compilation.

This template is perfect for property managers, HOA board members, and community management companies who want to demonstrate transparency, improve resident relations, and make data-driven decisions that enhance community living for everyone.