Customs and Import Documentation Request Form

Streamline Your Customs Documentation Requests with Paperform

For freight forwarders, customs brokers, and importers, managing documentation requests is a critical but time-consuming part of international shipping. This Customs and Import Documentation Request Form helps you collect complete information from clients and stakeholders in one organized submission, eliminating back-and-forth emails and reducing processing delays.

Built for Freight Forwarding and Logistics Workflows

Whether you're a freight forwarding company managing multiple client shipments, a customs broker coordinating clearances, or an importer tracking your own goods, this template captures everything you need: shipment tracking numbers, document types, urgency levels, and delivery preferences. The conditional logic ensures requesters only see relevant follow-up questions based on their selections, creating a smoother experience for both internal teams and external clients.

Automate What Happens Next with Stepper

Once a documentation request is submitted, you can connect this form to Stepper, Paperform's AI-native workflow automation platform. Set up workflows that automatically notify the right team member based on document type, create tracking records in your CRM or logistics platform, send status update emails to clients, and flag urgent requests for immediate attention. This means your documentation process runs smoothly without manual routing or spreadsheet tracking.

Secure, Compliant, and Ready to Scale

With SOC 2 Type II compliance, data residency controls, and robust security features, Paperform gives freight forwarders and logistics companies the trust and reliability needed when handling sensitive shipment and customs information. Use conditional confirmations to send different follow-up instructions based on request type, integrate with Google Sheets or Airtable to maintain a centralized documentation log, and set up Slack notifications so your operations team never misses a priority request.

This template is ideal for freight forwarders, customs brokers, third-party logistics providers (3PLs), import/export companies, and supply chain teams who need a professional, efficient way to manage documentation requests across international shipments.