Craft Marketplace Seller Experience Research

Understanding Your Craft Marketplace Sellers

If you run a craft marketplace or handmade goods platform, understanding your sellers' needs is essential to building a thriving community. This Craft Marketplace Seller Experience Research template helps you gather comprehensive feedback on listing optimization, fee structures, marketing tools, and support expectations—all the insights you need to prioritize platform improvements and keep your creative community happy.

Why Use This Template?

Craft sellers face unique challenges: photographing handmade items, writing compelling product descriptions, managing inventory across channels, and standing out in crowded marketplaces. This research form helps you identify exactly where sellers need help, what features they value most, and how your fee structure compares to their revenue reality.

With Paperform, you can customize this template to match your marketplace brand, use conditional logic to ask relevant follow-up questions based on seller type or experience level, and export responses to Google Sheets or Airtable for deeper analysis. Need to share insights with your product team? Use AI Insights to automatically summarize hundreds of seller responses into clear themes and actionable recommendations.

Who Is This For?

This template is perfect for craft marketplace owners, ecommerce platform managers, marketplace product teams, and anyone building tools for creative entrepreneurs. Whether you're launching a new handmade goods platform or optimizing an existing one, understanding seller pain points helps you build features that actually get used—and keep your best sellers from jumping to competitors.

Automate Your Research Workflow

Once you've collected seller feedback, you can use Stepper (stepper.io) to automatically route high-priority issues to your product team, send thank-you emails with early access to new features, or trigger CRM updates for sellers who need personalized support. Connect your form to Slack to get instant notifications when frustrated sellers leave critical feedback, so you can respond quickly and turn detractors into advocates.

Paperform is trusted by over 500,000 teams worldwide and is SOC 2 Type II certified, ensuring your seller data stays secure while you gather the insights needed to build a better marketplace experience.