Airport Lost Luggage Claim Form

When luggage goes missing at the airport, time is critical—and so is having accurate information at hand. This Airport Lost Luggage Claim Form template helps airports, airlines and ground handlers capture everything needed to locate missing bags and reunite them with their owners quickly.

Built for airport operations teams, airline customer service desks and third-party baggage handlers, this form collects passenger details, flight information, baggage tag numbers, detailed item descriptions and delivery preferences in one clean, mobile-friendly experience. Instead of juggling paper forms, phone calls and email chains, you can centralise every claim submission and trigger follow-up workflows automatically.

Why this template works for aviation and travel operations

Airports and airlines handle thousands of passengers daily, and mishandled baggage claims need to be logged accurately and routed fast. This template is designed for high-volume environments where staff need a repeatable process and passengers need reassurance that their claim is being taken seriously.

With conditional logic built in, the form adapts based on baggage type, urgency and delivery preferences—so you only ask for information that's relevant to each case. You can embed this form on airport kiosks, airline websites or send it via email or SMS to passengers as soon as a bag is flagged as missing.

Automate claims processing with Stepper

Once a claim is submitted, Stepper can take over the operational heavy lifting. Route claims to the correct baggage services team based on airline or terminal, send auto-acknowledgment emails with claim reference numbers, update internal tracking systems and even schedule courier pickups when bags are located. You can build multi-step approval or escalation workflows without writing code, keeping passengers informed and reducing manual admin for your team.

Secure, compliant and scalable

Paperform is SOC 2 Type II compliant and supports data residency controls, so you can handle passenger information with confidence. Whether you're a regional airport managing a few hundred claims per month or a major hub processing thousands, Paperform scales with your operation while keeping setup simple and costs predictable.

This template is ideal for airport operations managers, airline customer service teams, ground handling companies and travel logistics providers who want to replace outdated paper forms with a fast, professional digital claims process that passengers and staff both appreciate.