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While complaints can be one of the most confronting aspects of managing a business, the manner in which you handle negative feedback has the ability to turn that negative perception into a positive one.
Use this professional complaint form to receive feedback from customers, identify their pain points and address their concerns via email responses. Embed it to your website or send directly to customers who express interest in submitting a formal complaint.
You can customise the design of this form - including colours, typography and images - as well as questions to suit your needs. You can also connect this form with your favourite apps to share feedback with your team, contact respondents and/or manage complaint tickets.