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Minimum plan: Agency
If you are not on Agency, you may upgrade by going to your account billing.
Custom domain requests must be initiated by users with owner or admin permissions on an Agency account. If you are a sub-user and your account type is user or viewer, you must ask someone with the appropriate permissions to process this request on your behalf.
Custom domains require some setup on your end and some setup on Paperform's end.
For your end, you will need to
Some providers will use "points to" instead of "value" when setting the value of the CNAME record.
If you use CloudFlare to manage your domain, use "DNS only" instead of "Proxied" or the custom domain will not work.