We created that form template to help you collect feedback from your clients. The template uses the scale questions to let your customers rate their experience. However, you might as well use the text or multiple-choice fields instead.
To build trust with your responders, we recommend adding your company's logo to your feedback form and customizing the details like colors or fonts.
You can integrate your forms with Google Sheets or other third-party applications, so all the form submissions would be getting synchronized automatically.