Introduction

In Paperform, it’s easy to customize the page shown after a form is submitted. You can also set up an automatic redirect to an outside page.

Screenshot of a success page: "Thanks for signing up! We look forward to meeting you for your first class."

Both settings can be configured from the form editor, under After Submission → Success Pages & Redirects. All plans support a basic success page with custom text (called the “Default Success Page”), and an optional redirect to a single URL.

Users on the Pro and Agency plans also have access to Dynamic Success Pages & Redirects. With these, you can:

  • Customize your success page(s) as you would the form itself, using features like text formatting, images, and answer piping.
  • Conditionally trigger different success pages and/or redirects depending on how the form is filled out.
  • Adjust the length of the delay between a success page and a redirect.

Pro and Agency users can also pipe answers from the form into the redirect URL itself, which is useful if you need to pass info on to the next page via the query string.

Default (All Plans)

Success Page

The Default Success Page will display after submission if you're on the Essentials plan, or if no Dynamic Success Pages are configured.

Default Success Page settings, with spaces for a Title and Description, and a toggle to include a "Submit Another" button.

You can change the Title and Description, and optionally add a “Submit Another” button to return the submitter to the beginning of the form.

This page will be styled to match your form's typography settings. The "Title" uses Heading 1 font and the "Description" will be styled as a paragraph.

Redirect

If you toggle on “Enable Redirect on Submission,” you can add any URL for the user to be taken to after they submit the form.

The setting "Enable Redirect on Submission," toggled on, with an outside web address entered under "Redirect to URL."

The redirect will start about one second after the success page is shown. If you'd prefer not to show a typical success page before this redirect, consider replacing it with a relevant message, e.g. "Redirecting..."

Answer piping is also supported in redirect URLs on the Pro and Agency plans. Click the gray plus icon to the right to choose a question and pipe its answer into the URL.

The "Enable Redirect on Submission" section. To the right side of the input space for "Redirect to URL," the grey icon is highlighed and selected. A dropdown menu appears below, featuring questions from the form.

Dynamic (Pro & Agency)

Success Pages

For further customization, Pro and Agency users can scroll down to toggle on “Dynamic Success Pages & Redirects.”

Screenshot of the Dynamic Success Pages & Redirects section (toggled on). There are no pages listed yet and the "Add Page +" button sits at the bottom-left.

Click the “Add Page +” button to configure a success page, including an optional redirect.

You'll first be asked for a "Page Name." This is only for your reference—the title of the web page itself won’t change in the browser when the form is submitted. If you plan to add more than one page though, it's a good idea to label each one to help you stay organized.

Conditional Logic

If you like, you can add multiple pages (each with an optional redirect) and set up conditional logic to determine which one is used after submission. Toggle on the setting “Page has conditions when it should be used” to get started.

The setting "Page has conditions when it should be used," toggled on. Three dropdown menus show the current condition: "Would you like to sign up for [the mailing list?] ... is ... Yes."

With this setting on, the current page and redirect will only be used if the condition(s) are met. After creating the first page, you can add more pages and update the logic for each one.

If you'd like to use the same Dynamic Success Page for every submission, keep "Page has conditions when it should be used" toggled off.

If the conditions are met for two or more Dynamic pages, priority will be given to the one that is higher in the list. If the conditions aren’t met for any Dynamic pages, the Default Success Page will be used instead.

Redirects

To add an automatic redirect after this success page, click the “Enable” button under “Redirect to another URL,” then enter the URL below that. Answer piping is also supported here, using the plus icon to the right.

Screenshot of three settings: "Redirect to another URL"  (with an Enable/Disable button), "Redirect URL," and "Redirect after this many seconds."

To specify the length of the delay between a Dynamic page and its redirect, simply change the number under “Redirect after this many seconds.”

You can set this number to 0 for a redirect that is almost immediate, although the success page will still flash for a moment. Pairing the redirect with a completely blank success page can help to mask this, or you could add some explanatory text like “Redirecting…”

If you have any custom analytics scripts, make sure you set a number of seconds that allows enough time for the scripts to complete before the redirect happens.

Page Design

Dynamic Success Pages offer a bit more options for customization—it’s a lot like editing any other page of the form, just without any questions.

When you click a blank line, you’ll see a few icons to the left of the cursor. These can be used to insert answers, add images and gifs, or embed videos. Agency users will also see the option to write custom HTML.

The "Submission Screen Design" section, with the icons highlighted to the left of the line where the typing cursor is shown. The icon second from the right is active, and the text "Add Picture" appears above it.

The "Insert Answers" icon isn't limited to those given by the submitter either—you can use this to pipe in their total score, the total price, or results from any calculation fields on the form.

Highlight any text or click an image on the page to bring up the formatting bar, which you can use to change text styles, resize and edit images, or create a hyperlink.

A line of text in the Submission Screen Design section is highlighted, and a formatting bar appears above, including icons for bold, italic, H1, H2, bullet points, numbered lists, links, and alignment options.

Typography (font, color, etc.) for the different types of text (H1, H2, paragraph, and custom styles) will match the settings for the rest of the form, which can be found under Theme → Typography. You can apply styles to answer piping keys as well, to change how those answers look on the final page.

Gotchas

  • If you're only looking for conditional redirects, that's easy to set up too—simply set up a Dynamic Success Page with one of your redirects, set the condition, and then copy the page as many times as you need. You can set a different condition and redirect URL for each version of the page, without needing to change the design of the page itself.
  • Having trouble getting the right Dynamic Success Page to show up at the right time? Make sure you have completed and checked your logic, especially if you are using multiple conditions for each page.
  • For a two-form flow, you might be interested in pre-filling form to form. You can pipe answers from Form 1 into the redirect URL for Form 2, so that these are carried over using pre-filling.