Customer Effort Score Survey

Customer Effort Score Survey Template

Customer effort score (CES) survey is a type of a customer satisfaction survey which is used to measure the ease of using your products or services. It's important to understand that the customer effort score doesn't measure the customer happiness or loyalty, it's merely an indicator of the ease of your customers' interactions with you.

With this Paperform's template you can start creating your customer effort score survey in just one click.

Pay attention that the form features just two fields. The first Likert scale question asks the responders to grade the ease of getting help. The second question is open-ended and asks for more details about their experience. The latter question uses conditional logic to display different text based on the responder's answer to the first question:

• 1-2 — We're sorry about that. What could we do better?
• 3 — It looks like it wasn't particularly easy nor difficult. What would have made it easier?
• 4-5 — Great! Can you tell us what we did right?

Key Features

This template is designed to help you collect information efficiently and professionally. It includes carefully crafted questions and fields that gather all the essential details you need.

Why Use This Template

• Save time: Start with a pre-built structure instead of creating from scratch
• Professional design: Looks polished and trustworthy to respondents
• Easy customization: Modify fields, colors, and branding to match your needs
• Mobile-friendly: Works seamlessly on all devices

How to Use This Template

1. Click "Use this template" to import it into your Paperform account
2. Customize the questions and fields to match your specific requirements
3. Adjust the design and branding to reflect your organization
4. Share the form link or embed it on your website
5. Start collecting responses and managing submissions

Customization Options

Paperform's visual editor makes it easy to:

• Add or remove questions
• Change colors, fonts, and images
• Set up conditional logic to show/hide fields
• Configure email notifications and integrations
• Accept payments if needed

Get started today and create a professional form in minutes.