Plans and Features


Can I create by mobile device, or only on laptop and desktop computers?
Creating forms on mobile devices such as tablet computers or phones **is not** supported, *however*, you can still view and submit forms on these devices. You may only create forms on a desktop or laptop computer at present.
Can I pay someone to create a form for me?
Absolutely! We have Paperform-certified experts available through Fiverr.
Does Paperform have an app in the Google Play store or Apple App Store?
No, Paperform is a responsive site available across devices and browsers at
Does Paperform support HTML and CSS?
We support adding custom HTML and CSS on selected plans.
Does Paperform work offline, or do I need an internet connection to access forms?
You must be connected to a live internet connection for Paperform to be accessible. We don't support offline access.
How do I change my trial plan?
Want to try out a different plan to the one you're on? Easy - just head to your account settings at
How do I make a product suggestion or feature request?
You can let the Product Team know about a feature request or suggestion via our live chat or email.
How is Paperform different to Formstack?
We've put together a little comparison page for you.
How is Paperform different to Google Forms?
We've put together this page that compares Google Forms and Paperform, it even has a built-in form converter.
How is Paperform different to Jotform?
We've put together this page that compares Jotform and Paperform.
How is Paperform different to SurveyMonkey?
We've put together a page to help you spot the differences between SurveyMonkey and Paperform.
How is Paperform different to Typeform?
This page compares Typeform and Paperform, it even has a great form converter built-in.
How is Paperform different to Wufoo?
We've put together this page that compares Wufoo and Paperform.
How long is Paperform's trial, and what do I have access to?
Paperform provides a 14 day, no credit card required, free trial which includes full access to all features for the plan you're trialing.
How many sites can I embed on?
There are no limits to how many websites you can be embedded on at one time.
How many submissions can I have for my forms?
Paperform submission entries are very generous and vary depending on what plan you’re on.
How much do direct integrations cost?
Direct Integrations have no additional fees or charges, so you'll just pay your Paperform subscription fee as usual.
How much storage do I get on Paperform, and for how long?
Paperform allows unlimited storage of form data across all Pricing Plans, however there are limits on how long we will store your data for.
Is there a limit to how many emails I can send?
No, there is no hard limit to how many emails you can send to respondents via your Paperform forms. There is a limit to the number of email addresses added manually to Email Responses.
What are Basic vs Advanced features in the 'Theme' settings?
This article describes the styling options available on different plans: Essentials offers basic customisation, whilst Pro and Agency offer higher levels of control.
What happens to my account and forms after my trial ends?
If your trial ends and you have not upgraded to a paid account, your forms will no longer be live to the public and you will not be able to create or edit your forms unless you upgrade to a paid account.
What happens to the features used in my forms that are only available on my current plan if I downgrade?
If you downgrade to a plan that doesn't support all the features included in your forms, then they will either cease to exist on the form, cease to function as desired, or be uneditable.
What is the difference between certified freelancers and Paperform’s CS team?
Certified Paperform freelancers on Fiverr are here to help you create solutions from scratch.
What size limits are there on file and image uploads?
There are size limits on files your respondents upload to forms, depending on your plan.