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Can I create by mobile device, or only on laptop and desktop computers?

Creating forms on mobile devices such as tablet computers or phones **is not** supported, *however*, you can still view and submit forms on these devices. You may only create forms on a desktop or laptop computer at present.

Can I pay someone to create a form for me?

Absolutely! We have Paperform-certified experts available through Fiverr.

Developer Plan

If you are building or maintaining a technical integration, or have a valid need for technical preview plan, then you can apply for the Developer plan.

Does Paperform have an app in the Google Play store or Apple App Store?

No, Paperform is a responsive site available across devices and browsers at https://paperform.co/.

Does Paperform support HTML and CSS?

We support adding custom HTML and CSS on selected plans.

Does Paperform work offline, or do I need an internet connection to access forms?

You must be connected to a live internet connection for Paperform to be accessible. We don't support offline access.

How do I change my trial plan?

Want to try out a different plan to the one you're on? Easy - just head to your account settings at https://paperform.co/account

How do I make a product suggestion or feature request?

You can let the Product Team know about a feature request or suggestion via our live chat or email.

How is Paperform different to Formstack?

We've put together a little comparison page for you.

How is Paperform different to Google Forms?

We've put together this page that compares Google Forms and Paperform.

How is Paperform different to Jotform?

We've put together this page that compares Jotform and Paperform.

How is Paperform different to SurveyMonkey?

We've put together a page to help you spot the differences between SurveyMonkey and Paperform.

How is Paperform different to Typeform?

This page compares Typeform and Paperform, it even has a great form converter built-in.

How is Paperform different to Wufoo?

We've put together this page that compares Wufoo and Paperform.

How long is Paperform's trial, and what do I have access to?

Paperform provides a 14 day, no credit card required, free trial which includes full access to all features for the plan you're trialing.

How many submissions can I have for my forms?

The number of Paperform submission vary depending on what plan you’re on.

How much do direct integrations cost?

Direct Integrations have no additional fees or charges, so you'll just pay your Paperform subscription fee as usual.

How much submission storage do I get on Paperform, and for how long?

Paperform allows limited storage of form data across all Pricing Plans.

Is there a limit to how many emails I can send?

Paperform enforces a hard-cap of up to 10,000 submissions per day, and this applies regardless of your subscription plan. There is also a limit to the number of email addresses added manually to Custom Emails.

What features are available in the 'Theme' settings?

This article describes the styling options available on Paperform.

What happens to my account and forms after my trial ends?

If your trial ends and you have not upgraded to a paid account, your forms will no longer be live to the public and you will not be able to create or edit your forms unless you upgrade to a paid account.

What happens to the features used in my forms that are only available on my current plan if I downgrade?

If you downgrade to a plan that doesn't support all the features included in your forms, then they will either cease to exist on the form, cease to function as desired, or be uneditable.

What is Paperform's Enterprise plan?

Enterprise is an open-ended, custom-tailored plan for organizations looking to get the most out of Paperform.

What size limits are there on file and image uploads?

There are size limits on files your respondents upload to forms, depending on your plan.

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