Why are emails not being sent upon submission?

There are many different reasons why emails sent by a form submission may not be received. Here's an overview of potential causes and their solutions.

Scenario: No emails are being received

One or more of the following causes may apply.

The email configuration has been changed

To resolve this, go into the email configuration and ensure that the setup is correct. Common mistakes are answer piping multiple emails in the "To", "CC", and "BCC" email addresses without a comma separating them, or having conditional logic enabled on the email such that it is never sent.

You have gone over a limit

Paperform has a hard-cap limit of up to 10,000 emails per day.

We have a security system in place that will flag suspicious spikes in emails being sent. When an account is flagged for review, emails will be held until the account has been reviewed. When the account is approved, all held emails will be sent (up to the specified maximum hard-cap limit). This review usually takes no more than 48 hours.

Conditional logic isn't met

Double-check the email logic setting at the bottom of your custom email's configuration. If a relevant question on the form has been changed or deleted since the logic was set up, then the condition may need to be updated as well.

None of the above?

Contact Paperform support and provide

• the form URL
• detailed description of what you're experiencing

Scenario: Emails are not being received by a specific email address

One or more of the following causes may apply.

Going to spam or being blocked by the receiving email's service provider

Ensure the email is not in a spam folder and that the email inbox isn't full.

The email address has bounced previously

Paperform's email service provider keeps a blacklist of any addresses that have bounced previously. If an email address has been added to this blacklist, then any future attempts to email this address will be automatically blocked.

If you believe this to be the case, contact Paperform support and provide

• the form URL
• potentially affected email address(es)

Gotchas

There is a limit of 15 addresses for the "To", "CC", and "BCC" fields if you manually input email addresses. You may be able to surpass this limit by piping values into the input instead (e.g. using a calculation's answer).