When a form is submitted, a submission summary email is sent to the owner of the form. This email can be turned off by going to After Submission → Emails.

If you would like to send an email to someone else, including the person who submitted the form, you will need to add a custom email.

How to add a custom email

  1. From the form editor, go to After Submission → Emails.

  2. Click the "Add Email" button.

  3. Fill out the relevant fields.

  4. When ready, click the "Add Email" button.

  5. The email will now send upon a successful submission and can be edited or removed from the After Submission → Emails page.

    Screenshot of Paperform's Custom Email page.

Custom email configuration options

  • The "To" field - this is where you enter the email addresses that will receive the custom email. You can Answer pipe in the email address submitted with the form by clicking the "+" button to the right of the input.

    Multiple emails must be separated by commas, even when they're piped in. There is a limit of 15 email addresses across the "To", "CC", and "BCC" fields.

Paperform's custom email set-up.

  • The "Subject" field - this is the subject line for the email. Write whatever you want for the subject line, and you can also personalize the subject line by piping answers from the form with the "+" icon to the right of the input.

  • The "CC" and "BCC" fields - these function the same as the "To" field, except one is a Carbon Copy field, and the other a Blind Carbon Copy.

  • The "From Address" field - this is the email address the email will be shown to come from. You might like to make the "From Address" the email that someone provides in a form.

    If you don’t enter an email address, the default is no-reply@paperform.co.

    Warning: Setting the From Address can negatively impact the delivery of emails.

  • The "From Name" field - this is where you can enter the sender's name. You might like to enter your or your organization's name, or you might like to pipe an answer from the form.

  • The "Reply To Address" field - if the person who receives the custom email hits reply, the reply will go to this email address. The custom email will be sent on behalf of the "From Address" and not the "Reply To Address", so changing this field will not impact the email delivery.

  • "Content Source" selection - this is where you choose what kind of content you’d like in the body of the email. Your three options are:

    A 'Submission Summary', which will simply include a summary of all answered questions in the body of the email (similar to the default submission summary email).

    A 'Custom Message', which allows you to create a custom email message.

    A 'Receipt', which sends a standard summary of any payments made on the form.

  • "Attachment" - use this option to include any kind of attachment you like. It might be a report Word Doc, or perhaps an event info sheet PDF file, or maybe a Zip file of your portfolio.

  • "Email logic" - when toggled on, the email will only be sent when conditions are met. So, if you only want the email to send different emails based on how the form is answered, this is what you’re looking for.

    Gotchas

  • Note that the field "To" and "Subject" are required.

  • There is a limit of 15 email addresses across the "To", "CC", and "BCC" fields. If one of your email addresses is an inserted field from the form, don’t worry, everyone who fills in this field will receive the email (no matter how many people fill in the form).