How are changes to my plan billed and charged; do I only pay the difference?

If you make a change to any of your paid Paperform subscriptions by upgrading, downgrading, or changing the length of your plan between monthly and annual billing, you only pay the difference and don't forfeit any charges already made toward your subscription. We charge on a prorated basis, whereby you are only billed for the period you're using a specific plan. Here's more detail on specific changes you might make to your subscriptions:

Changing plan types: upgrading or downgrading plans

If you upgrade from a lower-tier plan to a higher-tier plan, you will only be billed for the upgrade from the time you've made it to the end of the current billing period. You'll be charged whatever the difference is immediately, with a separate invoice to your usual billing. For example, if you upgrade to a higher plan halfway through the billing period, you will be billed for the difference for the remainder of the month, and it will be charged immediately.

If you downgrade, the same prorated billing applies; however, you will be credited the amount rather than debited.

Note that our system won’t allow the downgrade if you are currently exceeding the usage or team limits of the lower-tier plan.

Changing plan lengths: monthly and annual subscriptions

If you change from a monthly to an annual subscription billing interval, any unused time will be credited and used towards your new billing interval.

Note that switching from an annual to a monthly subscription is only possible during the last month of your current term. Similarly, the remaining unused time will be credited to your account

Managing Add-ons

All add-ons, across all Paperform products, automatically renew to maintain service continuity. You can purchase and increase add-ons at any point during your billing period. You can also remove add-ons, as long as you are not currently using that add-on. Like other changes to your subscription, these are charged or credited on a prorated basis.

Moving to a Free plan

When downgrading to the free plan, unused time on the paid plan will be credited to your account for future use.

Note that changing to the Free Paperform plan will automatically unpublish all your forms. You can re-publish any forms that do not use any paid features. For a full list of features and limits on the free plan, see the pricing page.

Credits on your account

If credit is applied to your account and not immediately used in subsequent changes, it will be automatically applied to your next invoice/charge, regardless of the product, type, or charge. These credits cannot be refunded. You can read more about our Refund Policy here.