Two-Factor Authentication, commonly referred to as "2FA", provides your Paperform account with a greater level of security. When your account has this option enabled, we'll require multiple factors of authentication to allow access to your account.

Paperform's additional security factor (as well as your password) is a securely generated code that expires after a short period of time. This code is generated by Google Authenticator for Paperform, however, you're welcome to use supported alternative apps such as Authy.

Setting up Two-Factor Authentication for your account

If you're an Essentials or Pro plan user, you can proceed to set-up two-factor authentication using the steps listed below:

  1. Navigate to your Account Security Settings.

  2. Click on the button labelled "Setup 2FA".

    An image showing the button within account settings to set-up 2FA on an account.

  3. Follow the on-screen prompts to set up your new authenticator device.

  4. After you've confirmed the new authenticator device, you'll be presented with eight backup codes. If you lose access to your authenticator device, you can use these backup codes instead of the usual generated code. Please store these codes in a secure location to prevent losing access to your account.

Require Two-Factor Authentication for all sub-users (Agency Plan Only)

If you're using an Agency Plan, you can enforce two-factor authentication for all of your sub-user accounts also. Here's how:

  1. Navigate to your Account Security Settings.

  2. Click the relevant option under the heading "Require 2 Factor Authentication for all users" (Yes/ No).

  3. After updating the option as necessary, click the button labelled "Update 2 factor authentication requirement".

    An image showing the toggle and save button required to set-up a 2FA requirement for Agency sub-user accounts.

I've lost access to my Two-Factor Authenticator Device

If you no longer have access to your authenticator device used to generate codes, first attempt to use one of your backup codes in place of a generated code.

If you don't have access to your backup codes or the authenticator device, please send our support team an email at support@paperform.co from the email address associated with your account. Further verification steps will be communicated via email to reset your account's Two-Factor Authentication.