Where is data hosted?

Paperform’s data storage

Paperform follows industry best standards to keep your information safe. Our primary servers are based in the USA and hosted by AWS. We offer other regions and hosting options upon request, so please talk to us at support@paperform.co if you would like to have your data stored in a specific region.

BYO storage

If you need data only to be stored in your own systems, you can turn off storage on Paperform on a per-form basis. Note that submissions are held temporarily (generally under 1 minute) if there are emails, webhooks or Zapier integrations in place. We treat uploads separately to other submission data for "turn storage off", and delete these on request. This is because the images have to be hosted to be viewed/retrieved. We offer BYOS3 Bucket (store your own), which supports files being sent directly to your servers, and so avoid upload storage on our servers. If your forms generate custom PDFs these are handled similarly to file uploads which can be stored in your BYOS3 bucket if you have provided one.